Frequently asked questions

Here are the most frequently asked questions (FAQ) from users. If you have any questions that are not listed here, please contact us.

  • Is the ICON Hotels a pet friendly hotel that allows the accommodation of pets?

    Yes, ICON Hotels is a pet friendly hotel chain that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at my ICON hotel once I have checked out?

    Yes, your ICON hotel allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What kind of family services with children does ICON Hotels offer?

    At ICON Hotels we understand the adventure of travelling with the little ones, which is why we offer you comfortable family rooms and exclusive services when you book through our website, such as: a cuddly toy gift, solidarity toys, a cot or pushchair and recommendations for visiting the city as a family.

  • Can I book the hotels of Petit Palace on iconhotels.com?

    Yes, of course you can. Discover a new hotel concept for the most sophisticated users. Understand a new meaning of luxury and immerse yourself in a city when you stay at any of the unique hotels from the Petit Palace, located in the heart of Barcelona, Málaga, Mallorca,Sevilla,Valenca,Bilbao and Madrid.

  • How are the breakfasts at Petit Palace hotels?

    We know that breakfast is the most important meal of the day, and at ICON Hotels we have set ourselves the challenge of also making it the best meal of the day. We have therefore upgraded our daily buffet breakfast, serving healthier, fresher and more natural food, all freshly prepared at the hotel every day. Each day only has one start, make it an epic one!

  • Does the internet Wi-Fi connection have any cost at ICON Hotels?

    Clients' internet connection is free at ICON Hotels. In addition, our hotels offers a MIFI service (internet with free data throughout the city)

  • Can I get a free bike at ICON Hotels?

    Yes, ICON Hotels is a bike friendly hotel chain. Our bicycles are free. You just have to make your reservation at the reception.

  • What entertainment options does the ICON Hotels offer?

    ICON Hotels offers you some special services such as bicycle rental, MIFI, Wi-Fi, room service, 24 hours reception...

  • What COVID-19 health security measures have been taken at ICON Hotels?

    At ICON Hotels we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...